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Customer Service

Customer Service is available M-F,
9am-5pm PT at (888) 435-4336.

CLICK TO CALL: (888) 435-4336


  • Shipping & Delivery

    We provide free shipping on all orders. Items ordered by 5pm ET Monday - Friday will ship that same day. All orders placed after 5pm ET will ship the next business day after payment is received. When you place an order you will receive an order confirmation email. You will then receive a separate second email with tracking information when your order ships. Login to your account, select "View Order" and then "Track your order" to check on your package's shipping status at any time.

    Our smaller items are shipped via USPS 1st Class and we estimate delivery of 3-5 days. Our larger, heavier items are shipped via FedEx Ground and we estimate delivery in 4-7 days. Deliveries to Alaska, Hawaii, Puerto Rico or other non-continental US territories may take longer. We do not offer any expedited shipping at this time. If you return your purchase, then the cost of shipping will be deducted from any refund or credit. Sorry, at this time we do not ship outside of the U.S., and local pickups are available. Please note, if a product is returned to us from the postal carrier due to undeliverable address, wrong address, etc, we will refund the full amount of your purchase less our shipping costs.

    Click here for more shipping details.

  • Privacy & Security

    We take great care to safeguard the data which you entrust to us. Please read our Privacy Policy for more information.

  • Returns & Exchanges

    Please click here to visit our Returns page for details on returning your purchase.

  • Bulk Orders

    If you are a cake shop, wedding planner, or anyone else interested in bulk purchases of our products, please click here for special bulk pricing discounts or Contact Us.

  • Pricing & Promotions

    We routinely offer special sale pricing. Please sign-up for our email newsletter to be the first to learn of new special offers and promotions. A sign-up box is located in the footer of every page on the website. You may manage your email subscription by logging into your account.

  • Viewing Orders

    Login to your account to view all current and past order history. You may choose to set-up a profile, or shop as a guest - whichever you prefer.

  • Payment & Taxes

    We accept Visa and MasterCard from US-based banks, as well as PayPal. Sales tax is only collected on orders shipped to California and Indiana.