sparkles make it special frequently asked questions

Here are answers to our most frequently asked questions.
If you can't find the answer you are looking for please contact us.

Q: How quickly will you ship my order?

A: All products on are in-stock and ready to ship. Over 99% of all items ordered will ship within one business day. Click here to read our shipping policies.

Q: Do you offer free shipping?

A: YES! At, we have fast and free shipping. Click here to read our shipping policies.

Q: Can I pick up my order from your warehouse?

A: No, unfortunately we do not offer local pickups at this time. However, your order will be shipped for free within one business day. Plus, isn’t that the beauty of shopping online? You get to do other things while your items come directly to you.

Q: Do you charge for shipping to Alaska or Hawaii?

A: Yes and no. For orders under $50, shipping is free! For orders $50 and over shipping to Alaska or Hawaii, a delivery fee will be added. Click here to read the full details.

Q: What type of payments do you accept?

A: Sparkles Make It Special accepts payments via PayPal, as well as Visa, MasterCard, Discover, and American Express cards issued by major U.S. banks. You can also pay using your Amazon account through Amazon Pay, or by spreading your payment over 4 interest-free installments using Klarna. We do not accept money orders, cashier's checks, personal checks or cash. Click here to ready our payment policies.

Q: Do you charge sales tax on orders?

A: Sales tax is only charged to orders delivered to California and Indiana residents. We are required to do this by law. There is no sales tax for orders shipped to other states.

Q: Can I return an order I’ve received?

A: In many cases yes. Please read all about our Return and Exchange policy here.

Q: How can I be kept up-to-date on special sales and new product offerings?

A: You can sign up for email communications from Sparkles Make It Special by creating an Account, or by entering your email address in the ‘Newsletter’ sign-up box below. We occasionally send emails to interested consumers with special offers and information on new product launches.  You can also follow us on Facebook, Twitter, and YouTube.

Q: How can I view orders I have made?

A: Login to your account at to view all current and past order history.  You can always Contact Us with further questions.

Q: Where are you located?

A: Sparkles Make It Special is headquartered just outside of Sacramento, California.

Q: How can I contact Sparkles Make It Special about an order?

A: You can contact us here, or by calling (888) 435-4336.  Customer Service personnel are available from 8am-8pm ET, Monday through Friday.

Q: How long has Sparkles Make It Special been in business?

A: Sparkles Make It Special has been operating since 2012.

Q: Are you a U.S. operated business or do you outsource to other countries?

A: Sparkles Make It Special is proud to be a U.S.-owned and operated business.  All customer service questions are answered locally by personnel in our California or Indiana offices. We won't send your phone call or e-mail to be answered halfway around the world. Our knowledgeable sales staff have years of experience, and immediate access to the products we sell to help you find the just right item.